Help Center

If you can't find the answers you are seeking here, please submit your question, comment or problem to our Customer Care Center and we'll be sure to get back to you as soon as possible.

General Frequently Asked Questions

• I've forgotten or lost my password. What do I do?
• Will another Web site be able to steal my password?
• Is there a fee to use this Web site?
• What is a cookie?
• Why does projo.com use cookies?
• Will I receive unsolicited e-mail if I accept your cookies?
• What information will you be tracking along with my cookie?
• How do I activate the "cookies" setting on my computer's browser?
• Can I send a press release via e-mail?
• How do I apply for a job or internship with projo.com or The Providence Journal?
• What if I have other questions or comments about projo.com?

Registration Frequently Asked Questions

• Why does projo.com now require registration to access certain sections of the site?
• What is a cookie?
• Why does projo.com use cookies?
• How do I make sure my browser isn't rejecting cookies?
• Will I receive unsolicited e-mail if I accept your cookies?
• What information will you be tracking along with my cookie?
• How do I activate the "cookies" setting on my computer's browser?
• Are you going to sell or share my personal information?
• What are you doing with my registration information?
• What are you doing to protect my privacy?
• Will I receive unsolicited e-mail if I register on your site?
• How can I remove myself from your database?
• What if children try to register on your site?
• What happens if someone is not truthful in the registration process?
• Why are you registering me when very few other news sites require registration?
• How does this change the way I use projo.com? What changes will I expect to see?
• Why is some information required on the registration form, and some information optional?
• How are you going to use this information?
• What if I move?
• How can I change my account information?
• How do I unsubscribe to a newsletter or other products?
• How long are you going to be keeping this information?
• Will you be using my name or email address to solicit anyone else?
• Will my email address or name appear anywhere on your site?
• How secure is this registration process? Will anyone be able to steal my email or contact information?
• If you are customizing your content to me, does this mean that I don't get to see some of your site?
• How do I get a question answered that is not in the FAQ's?
• I requested a new password, but it was never sent to me.
• I am a registered user, so why am I being asked to register again?

Content Frequently Asked Questions

• What type of content can I find in projo.com that I won't find in The Providence Journal?
• What content from the The Providence Journal is not available on projo.com?
• How can I locate the information I want on projo.com?
• May I copy and post an article from projo.com on my Web site?
• May I reprint an article from projo.com in a non-online form?
• Are obituaries available on projo.com?
• Does projo.com offer stock updates or stock quotes?
• How do I get the latest sports scores?
• Where do I find information about dining, movies, music, nightlife, events and other entertainment listings?
• When is projo.com updated?
• It looks like certain sections of projo.com have not been updated. What's wrong?
• I saw a photo in the newspaper that I couldn't find online. How can I get a copy?
• How do I submit an obituary for publication? What about death notices?
• I saw a photo online that I would like to download. Can I purchase the photo I found on projo.com?
• I often bookmark stories I find on projo.com, but when I go back to the story a week later, I get a "file not found" error or a different story. What's wrong?
• I posted a message on the bulletin board, but it has not shown up yet?  Why?
• I uploaded a photo to one of projo.com’s interactive photo galleries, but it has not shown up yet. Why?
• I uploaded a music clip to projo.com's music site but it has not shown up yet. Why?
• I uploaded a piece of art to projo.com’s art gallery, but it has not shown up yet. Why?
• What if I have other questions or comments about projo.com?

Advertising Frequently Asked Questions

• Where are the classified ads?
• When are classified ads placed on projo.com, and how long do they remain online?
• Can I search for a classified ad in the Archives?
• Can I place a classified ad via the Web site? If not, how do I place a classified ad?
• If I place a classified ad in The Providence Journal, does it automatically appear online?
• Where can I find information about advertising on projo.com?
• Where can I find information about advertising in The Providence Journal?
• What if I purchased a classified ad and can't find it online?
• How do I submit a death notice, which is the legal advertisement containing funeral information?

Technology Frequently Asked Questions

• Whom do I contact if I am having problems with viewing projo.com?
• How do I make a page on projo.com my Start Page?
• I subscribe to America Online. My Web browser doesn't seem to show some parts of your site. What's the best way to view your Web site?
• I'm having trouble reading your site. Graphics don't seem to work like they should. And the type doesn't display in a completely readable form. What's wrong?
• Do you provide streaming video on our site?
• How do I watch streaming video online?
• Why are some of the Web cam or radar images out of date on projo.com?
• Further assistance

Site Design Frequently Asked Questions

• Why does projo.com look different?
• Why is projo.com making this change?
• Will my projo.com bookmarks continue to work properly?
• What is new with this change?
• Are you offering any different content or information with this new design?
• What will change in the future?
• How do I find my favorite section/page/information?
• Will it work in the web browser I use?
• I use an Apple Macintosh; will I see the site the same?

E-mail Newsletters Frequently Asked Questions

• How do I subscribe to a paid subscription or free newsletter offered on projo.com?
• How can I subscribe or unsubscribe from a newsletters offered on projo.com?
• Why do some newsletters that I used to receive for free now require a subscription fee?
• I have a new e-mail address, and would like to update my profile.  I would like to also begin receiving my newsletters at this new e-mail address.
• My e-mail browser doesn’t support graphically rich e-mail, like "HTML" e-mail.   I can’t receive documents with photos, video or audio clips.   Can you send me the newsletters in text-only format?
• I accidentally deleted this week’s newsletter from my inbox before I had a chance to read it.  Could you please resend it to me?
• I am an AOL user, and I can’t read any of the newsletters I signed up for at projo.com.  Can you help me?
• I use AOL, and I haven’t been receiving any of the newsletters I signed up for at projo.com.  Can you help me?
• I am an AOL user, and I want to know why there are all these extra spaces in your newsletter?
• I am a CompuServe user, and I can’t read any of the newsletters I signed up for at projo.com.  Can you help me?
• I use Eudora as my e-mail program.  Is it compatible with projo.com’s newsletters?
• Novell’s GroupWise is my e-mail program, and all I receive is a blank e-mail with an attachment.  How can I read your newsletter?
• I use Novell’s GroupWise, and all I receive from you is a blank e-mail – no text, no graphics, no attachment.  What happened to the newsletter?
• I am a Lotus Notes user, and I can’t read any of the newsletters I signed up for at projo.com.  Can you help me?
• Hotmail is my e-mail service and I don’t seem to be receiving any of the newsletters I subscribed to.  Can you help me?
• Yahoo! is my e-mail browser and I don’t seem to be receiving any of the newsletters I subscribed to.  Can you help me?
• I use Microsoft Outlook.  Will I be able to read the newsletters from projo.com?
• I use a Mac computer, and your newsletters appear as just a bunch of garbled computer code on my screen.  Is there a compatibility problem with your newsletters and the Mac format?
• My e-mail program doesn’t support graphically enhanced e-mail like "HTML" e-mail.  I can’t receive documents with photos, video or audio clips.  Can you send me the newsletters in a text-only format?

Bulletin Boards Frequently Asked Questions

The projo.com bulletin boards have built-in frequently asked questions, which can be found at:
http://www.projo.com/wwwthreads/faq_english.pl?Cat=

Weather Frequently Asked Questions

• How do I subscribe to daily forecast and breaking weather alerts e-mails?
• How do I unsubscribe or change my preference regarding the daily or breaking weather alerts?
• How do I customize my weather page?
• How do I download the new weather product desktop application?
• How do I remove the desktop application from my desktop?
• Through what devices can I receive breaking weather alerts and forecast information?
• Is there any consumer fee associated with the new desktop application or weather alert e-mails?

Newspaper Frequently Asked Questions

• How can I order delivery of The Providence Journal?
• How do I report a delivery problem?
• Can I pay for my Providence Journal subscription online?
• What if I didn't receive my newspaper?
• How do I suspend delivery of (newspaper), or notify the circulation department about missed papers?
• How do I sign up for The Providence Journal’s PressPass discount program for subscribers?
• Can I search and locate back issues of The Providence Journal on the Internet? If so, how far back do the online archives go?
• Can I purchase or download photos that appeared in (newspaper)?
• Can I purchase back issue print editions of (newspaper)?
• What is the general mailing address and phone number for The Providence Journal Co.?
• How can I contact a specific department or employee of The Providence Journal?
• How can I place an engagement or wedding announcement in the paper?
• Where do you have the wedding and engagement news on projo.com?
• Where can I find the weekly listing of local real-estate transactions on projo.com?
• How can I submit a press release to The Providence Journal?
• How can I submit an event listing to The Providence Journal?
• Can I schedule a tour of  Providence Journal facilities?
• How can I find out about The Providence Journal’s Newspapers in Education program?
• How can I submit a letter to the editor?
• May I reprint an article or photograph from The Providence Journal?